Companies / ServiceNow COMPANY FILINGS
ServiceNow NOW What does ServiceNow do? ServiceNow provides a cloud-based platform that helps public and private organizations automate work and connect their existing systems. Its applications coordinate workflows across departments, while its AI tools support automation and the governance and security of AI use. The platform is designed to work across different systems, cloud environments and collaboration tools. ServiceNow also provides services that help organizations implement and use its software.
View detail Hide detail Company overview · FY2025 Year ended 2025-12-31 · Read the full 10-K on SEC EDGAR (opens in a new tab)
Selected passages from the company’s business description, with headings added for readability. See the original filing for the full context.
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Business description: FY2025 CIK 0001373715 Source: SEC EDGAR
Overview 10-K summary Balance sheet Original filings
Annual reports 10
Report coverage 2016–2025
Financial statement focus Balance sheet READ THE FILING
Annual report insights AI summary AI-generated summaries of the cited 10-K filings. For informational purposes only; not personalized investment advice.
Choose a fiscal year FY2025 FY2024 FY2023 FY2022 FY2021 Subscription revenue increased by $2.2 billion in 2025 compared with 2024. ServiceNow attributes the increase primarily to higher purchases by new and existing customers.
Source: 2025 The filing identifies a risk that unreliable or biased AI outputs could undermine customer trust and limit adoption of ServiceNow’s AI-enabled products.
Source: 2025 View full 10-K summary 2025 Hide full 10-K summary 2025 Signals describe observations in the selected filing, not forecasts or investment ratings. Risk disclosures do not establish that a loss occurred.
Positive signals Subscription revenue rose Subscription revenue increased by $2.2 billion in 2025 compared with 2024. ServiceNow attributes the increase primarily to higher purchases by new and existing customers.
Source: 2025 Operating cash flow rose Operating cash flow reached $5,444 million in 2025, compared with $4,267 million in 2024. The company also repurchased $1.8 billion of its common stock during 2025.
Source: 2025 Negative signals Unreliable AI could limit adoption The filing identifies a risk that unreliable or biased AI outputs could undermine customer trust and limit adoption of ServiceNow’s AI-enabled products.
Source: 2025 DOJ outcome remains uncertain ServiceNow reports that it is cooperating with a Department of Justice investigation. The company says it cannot predict the investigation’s timing, outcome or possible impact.
Source: 2025 Business in fiscal 2025 ServiceNow provides a cloud-based AI platform and applications that automate workflows and connect systems across an organization.
Source: 2025
5-year changes FY2021–FY2025 AI comparison of the five fiscal years ending in this report year. Later filings are excluded.
Business descriptions increasingly include AI The business descriptions evolved from IT, Employee, Customer and Creator workflows in 2021 to Technology, Customer and Industry, Employee and Creator workflows in 2022. The 2023 filing described Now Assist generative AI features offered for certain products at an additional cost, while the 2025 filing described an AI platform. These descriptions do not establish equivalent business categories or a precise date when the business shifted to AI.
Source: 2021 , 2022 , 2023 , 2025 Reported subscription revenue increased Subscription revenue was $6.891 billion in 2022 and $10.646 billion in 2024. For 2025, the selected summary reports a $2.2 billion increase from 2024. Revenue levels and an annual dollar increase are different measures, so these observations alone do not establish continuously accelerating revenue growth.
Source: 2022 , 2024 , 2025 Useful-life extensions reduced depreciation Extending data center equipment’s useful life from three to four years reduced 2022 depreciation expense by $81 million and increased net income by $76 million. A further extension from four to five years reduced 2024 depreciation expense by $101 million and increased net income by $81 million. The earlier estimate, made in January 2022, was an approximately $80 million increase in 2022 operating income; it should not be substituted for the reported net-income effect.
Source: 2021 , 2022 , 2024 Request a correction Subscription revenue rose 23% to $10,646 million in 2024. The company attributed the increase primarily to greater purchases by new and existing customers.
Source: 2024 The filing identifies legal and adoption risks from AI: its use could trigger intellectual-property claims, while inadequately addressed social and ethical concerns could slow adoption of AI in ServiceNow’s products.
Source: 2024 View full 10-K summary 2024 Hide full 10-K summary 2024 Signals describe observations in the selected filing, not forecasts or investment ratings. Risk disclosures do not establish that a loss occurred.
Positive signals Subscription revenue rose Subscription revenue rose 23% to $10,646 million in 2024. The company attributed the increase primarily to greater purchases by new and existing customers.
Source: 2024 Operating cash flow rose Operating cash flow rose to $4.3 billion in 2024 from $3.4 billion in 2023. ServiceNow also repurchased $696 million of common stock during 2024.
Source: 2024 Business context Longer asset lives cut depreciation In 2024, ServiceNow extended the estimated useful life of data center equipment from four to five years. This accounting estimate change reduced 2024 depreciation expense by $101 million and increased net income by $81 million.
Source: 2024 DOJ investigates Army CIO hiring ServiceNow disclosed a Justice Department investigation concerning its hiring of the U.S. Army’s Chief Information Officer. The company said it was cooperating and could not predict the investigation’s timing, outcome or possible impact.
Source: 2024 Business in fiscal 2024 ServiceNow’s cloud-based Now Platform helps businesses and public-sector organizations digitize workflows, with most revenue coming from subscriptions.
Source: 2024 Request a correction Subscription revenue increased by $1.8 billion in 2023 versus 2022. ServiceNow attributed the increase primarily to greater purchases by new and existing customers.
Source: 2023 The filing identifies actual or perceived cybersecurity events at ServiceNow or its service providers as a risk that could undermine confidence in platform security, cause customer losses and create significant liabilities.
Source: 2023 View full 10-K summary 2023 Hide full 10-K summary 2023 Signals describe observations in the selected filing, not forecasts or investment ratings. Risk disclosures do not establish that a loss occurred.
Business context Tax benefit recorded ServiceNow reported a $723 million income tax benefit in 2023, primarily from releasing valuation allowances against certain U.S. federal and state deferred tax assets, excluding California.
Source: 2023 Shares repurchased for $538m ServiceNow generated $3.4 billion in operating cash flow and repurchased $538 million of common stock in 2023.
Source: 2023 Now Assist adds paid AI The filing describes the addition of generative AI features through Now Assist, available for certain products at an additional cost.
Source: 2023 Business in fiscal 2023 ServiceNow’s cloud-based Now Platform helps organizations automate workflows across departments and systems, with embedded artificial intelligence and machine learning capabilities.
Source: 2023 Request a correction Subscription revenue reached $6.891 billion in 2022, up 24% from 2021. The company attributed the increase primarily to greater purchases by new and existing customers.
Source: 2022 The filing identifies data privacy, sovereignty and transfer rules as risks that could raise operating costs, require changes to data handling and limit adoption of ServiceNow’s services.
Source: 2022 View full 10-K summary 2022 Hide full 10-K summary 2022 Signals describe observations in the selected filing, not forecasts or investment ratings. Risk disclosures do not establish that a loss occurred.
Business context GAAP net income: $325m In 2022, ServiceNow generated $2.7 billion in operating cash flow and reported $325 million in GAAP net income.
Source: 2022 Longer asset lives cut depreciation Starting in 2022, ServiceNow extended the estimated useful life of data center equipment from three to four years. It reported that this estimate change reduced 2022 depreciation expense by $81 million and increased net income by $76 million.
Source: 2022 Unrecognized contract revenue: $14bn At December 31, 2022, contracted revenue not yet recognized, called remaining performance obligations (RPO), totaled $14 billion. The company expected to recognize approximately 49% over the following 12 months.
Source: 2022 Business in fiscal 2022 ServiceNow sells subscription products and services, primarily through its global direct sales organization, with its Now Platform providing workflows for technology, customer and industry, employee, and application-creation needs.
Source: 2022 Request a correction Subscription revenue increased by $1.3 billion in 2021 versus 2020. ServiceNow attributed the increase to larger purchases by existing customers and growth in customer count.
Source: 2021 The filing identifies actual or perceived cybersecurity events at ServiceNow or its third-party service providers as a risk that could cause customer losses and significant liabilities.
Source: 2021 View full 10-K summary 2021 Hide full 10-K summary 2021 Signals describe observations in the selected filing, not forecasts or investment ratings. Risk disclosures do not establish that a loss occurred.
Positive signals Subscription revenue rose Subscription revenue increased by $1.3 billion in 2021 versus 2020. ServiceNow attributed the increase to larger purchases by existing customers and growth in customer count.
Source: 2021 Income and cash flow rose ServiceNow reported consolidated net income of $230 million in 2021, compared with $119 million in 2020. Operating cash flow was $2.2 billion, up from $1.8 billion.
Source: 2021 Business context Acquisitions added observability and AI ServiceNow spent $785 million on business combinations in 2021, net of cash acquired. The company said its larger acquisitions focused on adding development and operations observability and AI capabilities.
Source: 2021 Longer equipment lives planned In January 2022, ServiceNow decided to extend data center equipment’s estimated useful life from three to four years, effective in fiscal 2022. It estimated this accounting change would increase 2022 operating income by approximately $80 million.
Source: 2021 Business in fiscal 2021 ServiceNow provides subscription products on its Now Platform to digitize work across four areas: IT, Employee, Customer and Creator workflows.
Source: 2021 Request a correction FINANCIAL STATEMENTS
Balance sheet A snapshot of what ServiceNow owns and owes at a point in time.
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Source: 10-K · 2025-12-31 · SEC EDGAR ↗
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